Inbound Call Center
Caligeeks has been one of the leading Inbound Call Center Outsourcing service providers to Global clients for nearly a decade. The inbound services includes providing technical calls support, non-technical support, order taking services, inbound sales, customer services, help-desk solutions etc.
Inbound Call Center Services offered by our partners include:
- Inbound Customer Support: Provide order status help, handle ordering problems, enrollment, reservations, and more.
- 24/7 or Overflow Call Center: Choose an call center agency to provide 100% of your inbound call center needs or handle calls after hours, overflow or during peak seasons.
- Order Processing: Outsource your catalog orders and literature fulfillment, and leave every caller with a positive impression of your company.
- Marketing Support: Conduct market research, clean up, and qualify marketing lists, generate leads, retain customers, and much more.
- New Customer Acquisition: Hire the right company for Inbound sales, up-selling, appointment setting and lead qualification to instantly transfer hot leads to sales.
- Technical Support: Hire a 24/7 call center with the experience, training, and knowledge to act as your Tech Support Team.
- Help-desk: Troubleshoot and solve internal technical issues.
- Bilingual Agents: Serve your customers in Spanish and English from our inbound call centers in Latin America.
- Home-Based Agents: Reduce costs with high-quality, highly motivated home-based agents.
- USA Domestic: High quality accent neutral English speaking agents.
- Nearshore: Bilingual Spanish and English speaking agents at cost efficient rates.
- Multilingual: Global language support from locations in Europe, Asia & South Africa or from Cloud Based Agencies.
- Disaster Recovery: Prevent loss of customers or interruption in service in times of disasters.
We specialize in the following Inbound Services.
How we work?
We analyze client’s requirement and design a solution for optimum results. The methodology will be discussed with the client and defined. The team will be trained on the process and product to offer high quality service. The team will be monitored by Quality analyst and Managers to ensure service levels are achieved consistently.
Why to Outsource to us?
We assure our clients that the outsourced process is well taken care by professionals. The clients can save substantial amount of cost on operational overheads by outsourcing and still be able to provide professional service to their customers. We use technology and build or customize systems to offer high end inbound support services. The clients will be provided online access to track operations in real time from sitting in their office.